CellTrust Support Center



CellTrust™ Corporation is committed to the quality of our customers’ experience. CellTrust Support is responsible for resolving integration issues and troubleshooting caused by our system.


Support Policy

Email support is free and available from 9:00 am to 9:00 pm Eastern Standard Time. Your issues are important to us thus to get the fastest and best results possible, we ask that you follow the Email Support Process:
  1. Customer sends an email to support@celltrust.com
  2. System responds back with a Thank You email which includes your Case #. It also includes links to the top five frequently asked questions in the forum. User is encouraged to look at the forum.
  3. A developer will email back the customer within 2 hours during business hours.

Phone support is for emergency use only. An emergency is defined as an outage lasting longer than 5 minutes or a 100% message delivery failure rate.

Paid Incident Support is available at additional cost. Please contact your CellTrust Account Executive for more information.

For Technical Support Forum Discussion - Click here